NADA Ranks Auto/Mate Number One in Customer Satisfaction
Auto/Mate Dealership Systems (www.automate.com), a leading dealership management system (DMS) provider, today announced that the National Automobile Dealers Association (NADA) has ranked Auto/Mate the industry's top DMS in its 2009 Bi-Annual Survey of Dealership Satisfaction with Dealer System Providers' Products and Services (link: http://www.nada.org/Technology/DSPVendorsSurvey/).
Clifton Park, NY (PRWEB) November 3, 2009 -- Auto/Mate Dealership Systems (www.automate.com), a leading dealership management system (DMS) provider, today announced that the National Automobile Dealers Association (NADA) has ranked Auto/Mate the industry's top DMS in its 2009 Bi-Annual Survey of Dealership Satisfaction with Dealer System Providers' Products and Services (link: http://www.nada.org/Technology/DSPVendorsSurvey/).
The survey results which were based on responses from dealers and dealership employees nationwide, showed Auto/Mate ranked higher than any other DMS vendor in overall DMS products and services satisfaction.
Auto/Mate ranked number one in 12 of the 16 DMS satisfaction categories - more than any other DMS vendor:
| | - Overall customer service department satisfaction
- Availability of customer service representatives
- Maintenance of the dealer's daily business with minimal interruption
- Prompt follow-up to handle the needs of dealership staff
- The ability to access data through common software applications such as Microsoft Word® or Excel®
- The ability to integrate with Internet-based DCS applications
- Technical training provided on system use
- Flexibility of software to adapt to business needs
- Third-party vendor integration and sharing of information capabilities
- Data storage ability
- Satisfaction with the length of time data is stored
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"We couldn't be happier with the NADA findings. Our goal is to provide dealers with the Best Software and Best Service in the DMS market. These results validate the work we've been doing to improve our customer service. While other vendors might be content with modest gains, we remain focused on improving our software and customer service and staying number one," said Mike Esposito, president and CEO of Auto/Mate.
Auto/Mate recently reported a 17% increase in new auto dealer clients since end-of-year 2008, which the company attributes to the growing number of dealers moving from expensive, legacy DMS solutions to more flexible, cost-effective systems like the company's Automotive Management Productivity Suite (AMPS).
"We're having our best year ever. These results are a real endorsement from our customers," said Esposito.
AMPS is an easy-to-use comprehensive DMS with over 20 integrated modules to help dealers more efficiently and effectively manage their business. It supports an unlimited number of users, workstations and printers, and can be implemented in any size dealership. AMPS is available as both an in-house and ASP solution.
About Auto/Mate
Auto/Mate Dealership Systems was established 25 years ago with a simple goal: to provide an efficient and reasonably priced computer system to increase dealers' profitability. Designed by former auto dealer executives, AMPS (Automotive Management Productivity Suite) by Auto/Mate offers more than 20 fully integrated modules to suit any size dealership and to address every need, including Sales, F&I, Fixed Operations, Accounting, CRM, Fleet Sales and more. Auto/Mate's success has led to a continuous growth rate of more than 30% per year, with its system currently in use by more than 400 dealers. In three combined surveys conducted by NADA, Auto/Mate has ranked the highest in customer satisfaction over any other dealer system.
AMPS by Auto/Mate Dealership Systems is powerful, scalable and has a unique, graphical interface that makes it familiar and easy to use. AMPS is an open system and will run on most computer hardware that a dealer has in place. When compared to other systems on the market, AMPS offers the most value per dollar, allowing dealerships to operate more efficiently and profitably. For more information, please visit www.automate.com.
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